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Terms of service

Last updated: 20 July 2026

1. The agreement

These terms are a contract between Mohamed Zahir Ibrahim, trading as BrushDesk (“BrushDesk”, “we”) and the business that opens a BrushDesk account (“your firm”, “you”). By creating an account you confirm you are acting in the course of business — BrushDesk is business software, not a consumer service — and that you have authority to bind your firm.

The agreement is made up of these terms, our privacy policy, our data processing agreement, and any order form, checkout page, in-product subscription screen or written commercial proposal your firm accepts. If they conflict, the order form or accepted proposal wins on commercial details (seats, plan, fees, billing cycle, agreed scope) and these terms win on everything else, unless the order form expressly says otherwise. One exception: on data protection matters, the data processing agreement prevails.

If an account is opened for your firm by an employee, contractor or agent, using your firm's email domain or payment method, your firm is responsible for that account unless it shows the person had no authority and tells us promptly.

2. The service

BrushDesk is a job-management platform for painting and decorating businesses: estimating, quoting, job management, scheduling, invoicing, customer payments and workforce management. Each firm gets its own isolated workspace; you control who you invite and what role they hold.

3. Accounts and access

  • Keep your sign-in credentials secure. You are responsible for activity under your firm's accounts.
  • Information you give us (firm details, VAT status, billing email) must be accurate and kept up to date.
  • You must be 18 or over to hold an account.
  • Your firm manages its own seats and roles. When a user is invited, reactivated or moved to a chargeable role, the seat fee for that role applies from the change, and is reflected in your next charge.

4. Subscriptions, trials and billing

  • Pricing is per seat, by role, on the plan and at the prices shown on our pricing page and in the product at the time you subscribe. Your subscription includes the whole product for the seats you pay for: we do not charge extra for storage, features or normal product usage.
  • Taxes — prices are in GBP and exclusive of VAT and any other applicable taxes. Where VAT applies we add it at the applicable rate, and you must give us the information we reasonably need to get the tax treatment right. BrushDesk is not currently VAT registered and no VAT is charged on subscriptions. If we register for VAT in future, this paragraph will apply from the effective date of registration.
  • Free trial — new firms get a 14-day trial with no card required. When the trial ends without a subscription, the workspace becomes read-only; your data is retained and you can subscribe to pick up where you left off.
  • Payment is collected by Stripe on a recurring basis (monthly or annual). Seat changes are reflected in your next charge.
  • The only amounts beyond your subscriptionare: taxes (above); third-party and pass-through costs caused by your firm's transactions, such as payment-provider charges, chargeback and dispute fees and failed-payment fees (section 5); and professional services (such as data migration, bespoke templates or on-site training), which are only ever chargeable when we have quoted them and your firm has agreed in writing first.
  • Failed and late payments — we will retry and notify you. If payment remains overdue, access may become read-only, and customer-facing messages (reminders, payment links) may pause until the balance is settled. For overdue business debts we may charge interest and recover reasonable collection costs under the Late Payment of Commercial Debts (Interest) Act 1998.
  • Price changes— we may increase subscription prices at most once in any 12-month period, with at least 30 days' notice by email. An increase never applies to a billing period you have already paid for; it takes effect from the next renewal after the notice period ends.
  • Promotional and early-access pricing — if your firm has a discounted or early-access arrangement with us, it applies only to the seats and period agreed in writing, and does not cover taxes, third-party costs or professional services. It is personal to your firm (not transferable without our written agreement) and we may withdraw it for misuse, non-payment or breach.

5. Customer payments through Stripe

  • Card payments from your customers are processed through your firm's own Stripe account, connected to BrushDesk. Stripe's own terms apply to that account, and Stripe's processing fees are charged by Stripe.
  • BrushDesk charges a platform fee on card payments, shown in the product before you connect and on your payments settings page.
  • The contract for the decorating work — and for any quote, invoice or refund — is between your firm and its customer. BrushDesk is not a party to it and does not hold client money.
  • Refunds and disputes— your firm is responsible for refunds, chargebacks, payment disputes and customer complaints arising from its work or invoices. Platform fees, chargeback fees and payment-provider costs connected with your firm's transactions remain payable even if the underlying customer payment is later refunded or disputed.

6. Your data

  • Your firm owns the business data it enters into BrushDesk. You grant us the licence needed to host, process, back up and display it — solely to provide the service.
  • We process personal data as described in our privacy policy. Where we act as your firm's processor, our data processing agreementapplies automatically and forms part of these terms. Your instructions to us are these terms, the DPA and your firm's use of the service's features.
  • You are responsible for the lawfulness of the data your firm uploads — including having the right to store your customers' details and to send them invoices, quotes and payment reminders.
  • You can ask us to export your firm's data — we provide exports as a support service, on the terms set out below.
  • We keep your data while your account is active. When you close your account we delete your firm's business records — on request, or within 30 days of closure at the latest — keeping only the records we must retain by law, such as invoices and other financial records needed for tax.
  • Help beyond the product's self-service tools (bespoke exports, restoration from backups, migration support) is a professional service: we will quote first, and only charge what your firm has agreed in writing.

7. Acceptable use

You must not:

  • use the service for anything unlawful or fraudulent;
  • attempt to access another firm's data or circumvent security controls;
  • resell or white-label the service without our written agreement;
  • use the service to send spam or unlawful marketing;
  • overload, probe or disrupt the platform (including automated scraping).

We may suspend access immediately for serious or persistent breaches. We may also suspend or limit access where continued access would create a real security, legal or operational risk for us, another customer or our suppliers; we restore access as soon as the risk is resolved.

8. Availability, support and changes

We aim to keep BrushDesk available around the clock and to schedule maintenance outside UK working hours, but we do not guarantee uninterrupted availability. Support is provided by email at hello@brushdesk.com during UK business hours, and covers the live service. Implementation work (configuration, template builds, training, data migration) is a professional service, quoted and agreed in writing before any charge.

We may change, replace or retire features where reasonably necessary for security, legal compliance, supplier changes or product development. If a change materially reduces a core paid feature, we will give reasonable notice where practicable, and your firm may cancel at the next renewal.

9. Intellectual property

BrushDesk — the software, design and brand — belongs to us or our licensors. If you send us feedback or suggestions, we may use them without obligation. You must not copy, modify, reverse engineer or scrape the service, or attempt to extract its source code, except where the law says that restriction cannot apply.

10. Liability

  • Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot be excluded by law.
  • Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data beyond the restoration of our most recent backup.
  • Our total liability in any 12-month period is capped at the subscription fees your firm paid us in that period.
  • The cap does not reduce what your firm owes us in fees, taxes or pass-through costs, and does not limit your firm's liability for misuse of the service, infringement of our intellectual property, breach of confidentiality or fraud.
  • BrushDesk produces figures (VAT, CIS, totals) from the data your firm enters. It is not accounting, tax or legal advice: check outputs before relying on them. You remain responsible for the accuracy of your quotes, invoices, customer communications and tax filings.

11. Termination

  • You can cancel at any time from your billing settings; the subscription runs to the end of the period already paid.
  • We may terminate for material breach that is not remedied within 14 days of notice, or immediately for serious misuse (section 7).
  • Cancelling does not wipe out amounts already owed, including platform fees, chargebacks and pass-through costs from transactions made while the account was active.
  • Section 6 (your data) explains what happens to your data after closure.

12. Changes to these terms

We may update these terms as the service evolves. For material changes we will email account owners at least 30 days before they take effect; continuing to use the service after that date means the new terms apply. If a material change adversely affects your firm, you can cancel before it takes effect and the old terms apply until the end of the period you have paid for. Changes required for legal, security or regulatory reasons may take effect sooner where genuinely necessary.

13. Governing law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction — except that firms based in Scotland or Northern Ireland may bring proceedings in their local courts.

Before either side starts court proceedings, we each agree to put the dispute in writing and give senior people on both sides 14 days to resolve it. That step does not apply to urgent court relief, collecting undisputed payments, misuse, intellectual property infringement or security incidents.

14. General

  • Notices— we may send notices to the account owner, billing contact or any email address on your firm's account. Send contractual notices to us at hello@brushdesk.com.
  • Assignment — your firm may not transfer its account or these terms without our written agreement. We may transfer these terms as part of a merger, reorganisation or sale of the business or service.
  • Force majeure — neither side is liable for delay or failure caused by events outside its reasonable control, other than payment obligations.
  • Severance and waiver — if part of these terms is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.
  • Entire agreement — these terms, the privacy policy, the DPA and any accepted order form are the whole agreement for the service, and replace prior discussions about it (except in the case of fraud).
  • Third-party rights — no one other than BrushDesk and your firm has rights under these terms (Contracts (Rights of Third Parties) Act 1999).